Delivery & Returns

• Items in the UAE are normally delivered within 72 hours from order placement with the exception to heavy fitness equipment.
• Delivery charges at checkout apply to all orders.

Click & Collect

• Please wait until you receive a confirmation email indicating that your order is ready for pickup.
• Once you receive the confirmation email, you can visit our warehouse during our pickup hours: Monday to Friday, from 10am to 6pm.
• Please bring a copy of your confirmation email with you when you come to collect your order.
• Once you are at the pickup area, please provide your confirmation email to our staff and they will retrieve your order for you.
• Please inspect your order carefully before leaving the warehouse. If you have any questions about the pickup process or your order, please contact our customer service team.

 

2. Return Policy

• For any damaged products or items that were incorrectly sent, please contact us at hello@sum.ae with details and pictures of your concerns, we'll gladly resolve any issues.
• All items can be returned within 7 days from order date as long as they are in their original condition, unused and remain in their original packaging with all tags.
• Any approved refunds will be issued to the payment method selected at checkout.
• To process a refund request for any unused items, please contact us at hello@sum.ae by referencing your order number and we'll arrange collection of the product. Kindly note, if any products collected for refund that are deemed to have been used or opened, a refund will not be issued.